Complaints
Important:
Draft — awaiting legal review
This page is a draft and is awaiting review by a qualified professional. It does not yet reflect a final legal position and should not be relied upon.
If we have got something wrong, we want to know. A complaint is information, not an attack.
How to complain
Tell us what happened, when, and what you would like us to do about it. If you would like someone to help you make the complaint, that is fine.
What happens next
We will acknowledge your complaint, look into it, and tell you what we found. If we were wrong, we will say so and explain what we are changing.
If you are not satisfied
You can escalate. The regulators for charity and fundraising complaints will be listed here once our registrations are confirmed.
No retaliation
Complaining will never affect the support you receive from us. If it ever appears to, that is itself a serious concern and we want to hear about it.